Frequently Asked Questions

The information in this site will grow as we gain feedback from you on the information that you need.  If you have suggestions for this list, please send them to:  Joyce Martin jmartin@cp.berkeley.edu

IT Services

What services does IT offer?
For a general list of our services, please see the IT Home Page.

How do I request IT assistance with my computer?
Please complete and submit an online Service Request, located in the Helpdesk section of the website.

When can I expect to have my Service Request completed?
Please see the IT Service Standards^(pdf) document for standard timelines.  You can also check the status of your request by clicking on the SR Status Check button in the Helpdesk section.

How do I request IT setup for a new employee or consultant?
Please see the linked page for more information.

Purchasing/Ordering Software/Hardware/Other Equipment

How do I order or purchase software, hardware, or other IT-related equipment?

Please check to see if the product is on the CP Hardware/Equipment and Software Standards^(pdf) list. 

• If the product is non-standard for your unit or involves a charge, please fill out a Technology Order form^{(MS EXCEL)}.  Instructions are included in the excel workbook.  All non-standard requests are sent to the Vice Chancellor for approval.
   
• If the product is standard for your unit and does not involve a cost, please send in a Service Request.

Other

The Documents section of the website contains a variety of information by way of documents and links.  For example, you can find the following:

• IT Policies and Standards
• How to use CalAgenda
• Technology Order form
• PRISM information

Be sure to check it out!